Do I have physical access to my server?

No. Because the servers are in our shared cabinets, we can not provide access to the datacenter. We can do upgrades / remote hands for you either in our scheduled hours, or as emergency paid services.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How do I ship my server?

We recommend you DO NOT take your server to a UPS or Fedex store and have them pack it for you,...

What is your scheduled update hours?

To help keep costs down, we do maintenance every week. You will need to be schedule upgrades...

Can I order additional IPs?

Additional IPs can be ordered anytime. For a CIDR block larger than /29 we require proper...

What should be included when shipping a server to Prolo Solutions?

When shipping a server, please include the server (prebuilt), and server rails. We will provide...

Can we store extra server parts with the server?

Yes, we can store extra server parts for a small fee. Please contact us to discuss what you wish...